RSS Feed/News One member unable to send PM

[ENXF NET]

I have not seen this before but we have a sinngle member who cannot send a Private Message as in each way he attempts be it by using the drop down in his avatar, the "start conversation" is missing

Further if he clicks on the avatar of the person with whom wants to PM, the "start conversation" button is absent

Not sure if anyone else has seen this and if so how is his problem rectified

Thanks in advance

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