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I keep getting support requests from people who are trying to cancel their subscription that is marked "Payment Failed".
It appears I have to cancel these manually.
1. User signs up for a subscription via Stripe
2. After set period, user is charged for a recurring payment, but the payment fails.
3. Xenforo marks the subscription as expired, but the Stripe keeps trying to charge the user. At this point the user has no way to cancel this subscription, because it doesn't show up in Xenforo...
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It appears I have to cancel these manually.
1. User signs up for a subscription via Stripe
2. After set period, user is charged for a recurring payment, but the payment fails.
3. Xenforo marks the subscription as expired, but the Stripe keeps trying to charge the user. At this point the user has no way to cancel this subscription, because it doesn't show up in Xenforo...
Read more
Continue reading...