RSS Feed/News Xenforo Support unable to ID their own CSS Elements?

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This one is baffling to me. I simply posted this thread: https://xenforo.com/community/threads/where-to-edit-the-color-of-this-message-editor-popup.215919/ to no response. Sure... thats fine, no biggie... I will simply just contact support right? (that is part of the perk of what we pay for right?). Should be easy to simply get the CSS element ID from them through the official channels.

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I receive a response back from Xenforo Support stating they are unable and I...

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