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Upon investigation Hosting site referred us to this Q&A

Information on Disabled PHP Functions on Personal, Business, Premium and Reseller services
A small number of PHP functions, including exec() proc_open() and system() are disabled on our Personal, Business, Professional and Reseller hosting servers. As these are shared hosting servers, they contain multiple cPanel accounts and clients on each server. To maintain the security of our clients, their emails and websites...
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